Terms & Conditions

THIS DOCUMENT SETS OUT THE TERMS AND CONDITIONS (“TERMS”) ON WHICH THE USER AND/OR HOMECHEF MAY USE THE MYTREE MOBILE APPLICATION OR THE MYTREE WEBSITE i.e. www.craftboxindia.in (THE MOBILE APPLICATION AND THE WEBSITE SHALL BE REFERED TO AS THE “APP”), WHICH PERMITS HOMECHEFS TO COOK AND SHARE HOMECOOKED MEALS OR FOOD ITEMS (“MEALS”) THROUGH THE APP’S SOFTWARE SERVICE PLATFORM (“PLATFORM”) AND ALLOWS USERS TO PURCHASE SUCH AFOREMENTIONED MEALS.


BY ACCESSING OR USING THE APP, YOU AGREE TO COMPLY WITH AND BE LEGALLY BOUND BY THESE TERMS. PLEASE READ THESE TERMS CAREFULLY.


THESE TERMS MAY BE SUBJECT TO CHANGE FROM TIME TO TIME, AND YOU ARE REQUESTED TO KEEP YOURSELF UPDATED OF ANY CHANGES.


SECTION A CONTAINS GENERAL PROVISIONS WHICH APPLY TO ALL THOSE WHO ACCESS AND/OR USE THE APP (i.e. USERS AND HOME CHEFS).


IN ADDITION TO SECTION A, THE PROVISIONS OF SECTION B WILL APPLY TO YOU IF YOU USE THE APP AS A “USER”


AND THE PROVISIONS OF SECTION C WILL APPLY TO YOU IF YOU USE THE APP AS A “HOME CHEF.”

General Provisions applicable to both Users and Home Chefs:

  • The App is owned, managed, operated and maintained by Craftbox India LLP, a company registered in Mumbai, India (“MyTree”).
  • The App is an online marketplace where people (“Users”) who wish to source home-cooked food or home-made food items, can do so (“Orders”) from those who wish to supply it (“Home Chefs”) in their neighbourhood. Users and Home Chefs can also create personal profiles (“Profiles”), communicate with other MyTree users, rate their experiences and use such other services available on the App from time to time.
  • Notwithstanding anything contained elsewhere in these Terms, MyTree shall be entitled at its own discretion and without any notice, to suspend the App for any reason whatsoever, including but not limited to repairs and planned maintenance or upgrades. Further, MyTree reserves the right to make any changes to the App including any functionalities and content therein or to discontinue any aspect of the same without notice to you.
  • MyTree.com shall not be liable for any losses, damages, costs or expenses arising from or in connection with any modification, discontinuance, suspension or unavailability of the App, including but not limited to preventing you from using the App or any of the Services available thereunder.
  • MyTree shall not be liable in any way for any losses you may suffer because of errors, delays or failures of the Services and App attributable to any third party, including but not limited to MyTree’s service providers.
  • MyTree uses third party payment handlers to process your payment. The third party payment gateway provides services for the issuing, use, and management of e-money. These services are offered on the App as a means of payment for MyTree. By signing up to MyTree (both as a User and Home Chef), you agree to be bound by the Terms and Conditions of the third party payment Gateway service provider.
  • MyTree may be contacted at 9820085634.
By registering your details with MyTree as a User, you warrant that:
  • 2.1.1. You are legally capable of entering into binding contracts
  • 2.1.2. You are at least 18 years old; and
  • 2.1.3. You are not in any way prohibited by the applicable law in the jurisdiction which you are currently located to enter into these Terms for the use of the Services and to sell the Meal, if applicable to you.
  • In order to use the App, you will need to complete the registration form on the app and set up an account (“Account”) in MyTree.
  • By registering your details and setting up an Account you consent to MyTree conducting verification and security procedures in respect of the information provided by you online.
  • You hereby warrant that the information provided by you to MyTree is true, accurate and correct. You further warrant that you shall promptly notify MyTree in the event of any changes to such information.
  • Upon downloading the app you can sign in to it by entering the Invite code. After this you will fill in your details on the screen provided.. By signing up you agree to the Terms of Use and Privacy Policy.
  • You shall keep your registration details for the App (“Login Details”) confidential and secure.
  • Without prejudice to any other rights and remedies available to MyTree, Mytree reserves the right to promptly disable your Login Details and suspend your access to the App in the event that MyTree has any reason to believe you have breached any of the provisions set out herein.
  • Notwithstanding the foregoing, MyTree reserves the right to:
    • i. Accept or reject your application to register
    • ii. Suspend your account and/or refuse you access to the app and/or services thereunder (in part or whole)
    • iii. At its sole discretion.
  • You agree that you are solely responsible and liable for all activities carried out by your use of the app.
  • You agree that you shall not abuse, misuse or tamper with the App in any manner whatsoever, including but not limited to posting inappropriate content. You understand that the App is not to be used to promote commercial activities in any manner. You agree that all content sought to be posted by you shall be subject to review, deletion, modification, withdrawal or retention by MyTree at our discretion and that you hereby grant to MyTree a non-exclusive, perpetual, irrevocable, worldwide license to do so.
  • You undertake that you will not use any content available on the app for any commercial purpose nor infringe on any rights of other parties using the app.
  • You agree that you shall comply with all instructions and policies issued by MyTree from time to time in regard of the use of the App and/or services thereunder
  • Notwithstanding anything stated anywhere else in these Terms, you agree that you shall use the information made available to you on the App and through the services thereunder at your own risk and MyTree can in no way be held liable for any harm, damage or loss that may occur related to your use of the App or services thereunder.
  • In the event of any dispute with any other user or home chef or third party related to app, you hereby release MyTree from any claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute.
  • You acknowledge and agree that where the App includes views, opinions, advice or recommendations, such views, opinions, advice and recommendations are not endorsed by MyTree and MyTree excludes all liability for the accuracy, defamatory nature, completeness, timeliness, suitability or otherwise of such views, opinions, advice or recommendations.
  • MyTree does not verify and does not have control in respect of any content posted by a User or Home Chef, or other information made available to you through your use of the App or services thereunder. Consequently, MyTree does not warrant or guarantee the accuracy, correctness, reliability or suitability in respect of such content or services. MyTree advises you not to rely on it to assist in making or refraining from making a decision, or to assist in deciding on a course or specific cause of action. If you so intend to use and/or rely upon any content or information made available to you through your use of the App or services thereunder, you do so at your own risk and liability.
  • The User(s) and Home Chef(s) are further aware that there are force majeure events that may affect the use and functionality of the App and services thereunder and that MyTree will have no responsibility nor liability in such event too.
  • The content or information posted on the App or provided by MyTree are not intended to amount to advice on which reliance should be placed. MyTree therefore disclaims all liability and responsibility arising from any reliance placed on the same. Responsibility for decisions taken on the basis of information, suggestions and advice given to you by MyTree or on the App shall remain solely with you.
MyTree and its licensors own all the intellectual property rights relating to the App and services provided thereunder and no one may use, reproduce, copy or edit the same without the express consent of MyTree.
Please click here to view MyTree’s Privacy Policy. The terms of the Privacy Policy form part of these Terms and you agree to be bound by them.
If you wish to lodge a complaint about another User or a Home Chef for breaching any of these Terms, you may do so by clicking on “Report Abuse” on the App.
  • Any default or a failure to exercise its rights or remedies under these Terms shall not constitute a waiver of any of any right or remedy MyTree may have hereunder or under law.
  • No waiver by MyTree of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Such waiver is specific and shall not amount to a waiver in another instance or of any other right that MyTree has.
  • MyTree reserves the right to use third party suppliers or sub-contractors at any time and in any way in respect of the performance of its obligations under these Terms.
  • If any of these Terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.
  • These Terms and any document expressly referred to in them represent the entire agreement between you and MyTree in respect of your use of the App and your purchase and use of the Platform and the Services, and shall supersede any prior agreement, understanding or arrangement between you and MyTree , whether oral or in writing.
  • You acknowledge that in entering into these Terms, you have not relied on any representation, undertaking or promise given by or implied from anything said or written whether on the App, the internet or in negotiation between you and MyTree except as expressly set out in these Terms.
  • These Terms are governed by and construed in accordance with Indian law. The Courts of Mumbai shall have exclusive jurisdiction over any disputes arising out of these Terms.

USERS: TERMS AND CONDITIONS

Upon registration as a User, and in consideration of your compliance with these terms and conditions, MyTree will provide you with the User Services as described on the App and in this section B. You are a User if you access or propose to use the App to avail the services of a Home Chef.
  • Subject to clause 1.4 of Section A above, the User Services will comprise of the following:
    1. i. the ability to search for Home Chefs and their offerings
    2. ii. the ability to communicate with other Users and Home Chefs using the App
    3. iii. he facility to review and rate the Home Chef or their dishes
    4. iv. access to any other features and functionality for the User Services provided by MyTree to Users from time to time.
  • You acknowledge and agree that all Orders are subject to acceptance by the Home Chefs. MyTree is not responsible for either party’s performance under such a contract and MyTree makes no guarantee that the obligations of either party will be fulfilled.
  • All food items sold on the App are perishable, therefore cancellations or refunds will be subject to a cancellation fee as laid down in the Cancellation Policy available on the App.
  • In case of online payment done by the User and the order is not fulfilled by the Home Chef for some reasons, the User can contact MyTree for claiming the refund. In such cases, MyTree will investigate the issue with the Home Chef and if found reasonable will initiate the refund to the user at its own discretion.
  • You must at all times use the User Services and the App in accordance with these Terms.
  • As a User, you are responsible for:
    • i.ascertaining the identity of any Home Chef
    • ii.verifying the Price of any Meal or homemade items/services , which you acknowledge may fluctuate from time to time and will be determined at the Home Chef’s sole discretion
    • iii.ensuring you have sufficient information relating to any health & safety risks
    • iv. any review or rating of Home Chefs to be fair, honest and reasonable
    • v. verification of all information provided by the Home Chef in relation to any item provided, including the ingredients.
  • In using the User Services, you must:
    • i. not provide information (including in your Profile) which you know to be inaccurate, false, incomplete, untrue or is or may be deemed to be a misrepresentation of the facts
    • ii. immediately notify MyTree in the event you have any reason to believe or suspect that a Home Chef or another User has breached any of the terms under these Terms or that any Home Chef Profile is not genuine, or is false, inaccurate and/or incomplete.
All cancellations and refunds will be according to the Cancellation policy as listed on our website www.craftboxindia.in. It can be accessed by you from the app itself.
  • You acknowledge and agree that the User Services provided by MyTree are limited to providing you with a forum to source and connect with Home Chefs. When you use the User Services, MyTree does not warrant or guarantee:
    • i. that you will find items suitable to your specific taste, dietary or other requirements
    • ii. the status of any Home Chef as a business or that they are compliant with any standards set by the Food Standards Agency
    • iii. the premises used by a Home Chef to prepare Meals are suitable for the cooking and preparing of Meals though MyTree takes care to ensure safety and hygiene standards of the chef
    • iv. that the Home Chefs’ Profiles are genuine
    • v. that any information or documentation made available on a Home Chef’s Profile (including but not limited to any recipes for the Meals) is authentic, valid, accurate or otherwise complete
    • vi. the identity of the Home Chef using the App.
  • As a User, you warrant that you will only purchase Meals for your own personal consumption and will not purchase Meals or use the Services for any commercial purposes, including without limitation to sell Meals to consumers.
  • MyTree is not responsible in any way for the quality or delivery of any Meals by the Home Chefs. Such Meals are to be provided by the Home Chefs on terms and conditions as may be agreed between you and the Home Chef.
  • In the event there is a dispute between you and any Home Chef, or if the Meals/Items provided by a Home Chef are not provided to a satisfactory standard or at all, you agree MyTree is not liable for anything (including but not limited to any loss, damage or personal injury) suffered or incurred by you or anyone else, in the course of receiving or consuming such Meals from a Home Chef, and you release and hold harmless MyTree from any liability in relation thereto.

HOME COOK: TERMS AND CONDITIONS

If you are a Home Chef and wish to use the MyTree App, you may do so in accordance with the terms of this Section C (alongwith Section A as may be applicable to you).

Upon registration as a Home Chef, in consideration of your compliance with these terms and conditions, MyTree will provide you with the provision to create your own online profile as described on the App.
In addition to the registration requirements in Section A, you acknowledge and agree that registration as a Home Chef may include additional verification requirements.
Subject to clause 1.4 of Section A above, the Chef profile will comprise the following:
  • i. the facility to create a Chef Profile page (including a photo), which can be accessed by the Users
  • ii. the facility to customise your Profile by adding information about your experiences, cooking preferences
  • iii. the ability to advertise Meals or other homemade items available for Order; iv. the ability to set a purchase price (“Price”) payable by the User in respect of any Meal/ Items
  • v. the ability to specify whether you are able to deliver Orders to Users or whether Orders are collection only.
  • vi. the ability to post reviews and ratings about other Home Chefs as a User;
  • vii. any other features provided by MyTree on the App to Home Chefs from time to time.
  • You warrant that you are the provider of the Meals/ Items you have posted on your Chef Profile.
  • You must ensure that your Profile contains the minimum information set out below:
    • i. information as to your identity;
    • ii. a description of the Meals/ Items/ available, including the ingredients used and the extent of any delivery/ services available;
    • iii. the Price of the item offered.
  • By choosing to be a Home Chef and to advertise and deliver your Items to Users through the App, further to the general obligations on you as a User under section A of these Terms, you agree that all information submitted by you in a Home Chef Profile, preparation and supply and/or delivery of the Items , and any other information provided (including the recipes and ingredients relating to the Items) or comments made to Users or other Home Chefs through the App, must:
    • i. be accurate, correct and up-to-date;
    • ii. be provided with all reasonable care and skill in a manner consistent with generally accepted standards in the food industry;
    • iii. not breach any applicable statutory or regulatory requirement, including following good hygiene practice in the preparation of any Meals and, where applicable, food safety management procedures based on the standards set by the Food Standards Agency from time to time;
    • iv. not be misleading, deceptive or in any way contravene any and all applicable consumer, health and safety and e-commerce laws and regulations; and
    • v. not be obscene, defamatory or be in the reasonable view of Mytree deemed to be offensive and/or inappropriate.
  • In using the Home Chef feature you must:
    • i. at all times keep all information including without limitation, communication and correspondences between you and the Users, and all information relating to the Order process secure and confidential;
    • ii. immediately notify MyTree in the event you have any reason to believe or suspect that a Home Chef or User has breached any of its Terms.
  • You further acknowledge and agree that MyTree may, at its sole discretion, immediately remove your Profile from the App where it reasonably considers that such Profile, any information you have uploaded or Meals provided, no longer meets the standards that MyTree requires of its Home Chefs on the App, at its absolute discretion and upon written notice to you.
  • All payments from Users made through the App shall be made via such payment processor as MyTree may choose (“Payment Processor”) to MyTree, who will remit to you:
    • i. the amount received from the Users in respect of the Order (“Sale Price”);
    • ii. less any fees charged by the Payment Processor; and
    • iii. less our commission at the rate notified to you during the registration process (“Commission”), within thirty (30) days of receipt of the applicable payment by MyTree from the Payment Processor.
  • Where a User requests a refund, the Home Chef shall comply with the Refund Policy as specified by MyTree from time to time.
  • You shall pay all other fees and charges notified to you during the registration process (“Fees”). The Fees shall be due and payable in accordance with the payment terms notified to you during registration. The Fees are exclusive of GST and other taxes which shall, where applicable, be paid in addition.
  • We may change the Commission and/or Fees at any time on the provision of notice to you in writing, by email or through your use of the App. Your continued use of the App following notice of such change shall be deemed to be your acceptance of the new Commission and/or Fees. If you do not agree with the changes to the Commission and/or Fees, you may terminate your agreement with us by notice in writing or by email.
  • You acknowledge and agree that MyTree only provides you with the facility to post and supply homemade items to Users by providing you with the Online Platform Services. MyTree does not warrant, represent or guarantee that you will find any Users to deliver Homemade Items to or achieve any specific results whatsoever.
  • You acknowledge and agree that using the App or accessing of its features may require registration as a business and a food hygiene & safety certificate. Your use and reliance on any information on the App shall be at your own risk and we shall not be liable whatsoever for any damages and loss which you may incur as a result of or in connection with your use and reliance of such information. You undertake to conduct your own research and ensure that you comply with the requirements applicable to you. MyTree shall not be liable to you for any failure by you to comply with any relevant laws and regulations that may apply to you in the use of the App or the.
  • You further agree that MyTree does not vet or verify the identity of the Users posted on the App. Consequently, MyTree does not warrant or guarantee:
    • i. the currentness, completeness, correctness and accuracy of any Users’ Profile;
    • ii. that any Orders made by Users are genuine;
    • iii. the identity of the Users using the App.
  • You further acknowledge that MyTree has no control of and therefore has no liability whatsoever in respect of the behaviour, response and quality of the Users on the App.
  • MyTree provides the Online Profile Services solely to connect you, the Home Chefs, with Users who may be seeking to Order homemade food items from you. You acknowledge and agree that you are solely responsible for all communication with, and any subsequent dealings with, Users (including but not limited to the terms upon which you create and deliver Meals to Users). You, the Home Chefs, hereby indemnify MyTree in full and on demand against all losses, damages, costs, claims and expenses that MyTree incurs (including but not limited to such losses and damages incurred by MyTree in respect of sickness, disease or death of any User arising out of or in connection with your acts or omissions in the use of the Platform) arising out of or in connection with any of your dealings with, or Meals provided to the Users.

Privacy Policy

Craftbox India LLP operates the website craftboxindia.in and MyTree app, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at , unless otherwise defined in this Privacy Policy.


Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:
● To facilitate our Service;
● To provide the Service on our behalf;
● To perform Service-related services; or
● To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.